Policies

Policies

We try to be as flexible as possible at the Red House Inn but we do have some policies to keep the business running smoothly. Please read over the policies to help make your stay more enjoyable and give us a call if you have further questions. We look forward to your stay with us!

Inn rooms

Cancellations for Inn Rooms 
We hope that all reservations are made in good faith but know that sometimes plans must change.  We always regret imposing cancellation charges for any reason but do adhere to these cancellation policies.  If you have concerns or questions about the cancellation policy or feel you are not willing to accept the terms, please contact us as soon as you receive your confirmation if you have booked over the phone.  If you are reserving online, you will be asked to accept the terms of the cancellation policy to complete the booking.

Cancellation within 24 hours of booking will incur no cancellation fees.  A $20 processing fee will be charged for all other cancellations.  There is no additional charge for cancellations with more than a 14-day notice.  Notice fewer than 14 days will result in a charge equal to the first night’s room charge.  Fewer than 7 days or no notice will result in a charge for the entire stay.  

Check In for Inn Rooms
We are flexible about check in time at the inn. We can usually have a room ready as early as 1pm. You will be asked to choose a check in time when you book and any changes should be confirmed via email or by phone. Late arrivals can be accommodated but this must be organized ahead of time so we can provide a door code and directions to your room. Check out is by 11:00 am.
The Red House Inn and all vacation houses are entirely non-smoking

Payment
We hold a reservation with a credit card number but process payment while you’re here. We prefer payment by cash or check but also accept all major credit cards.

Breakfast
Breakfast for Inn guests is 8:00 –9:30am. We can accommodate earlier breakfasts and dietary requests with prior arrangement. Breakfast is not included with vacation house rentals.

Children
We allow well-behaved children of any age. The Cottage and the Taylor-Epworth Suite work well for younger children. Our vacation houses are a good option for families, too.

Pets
Pets may be accommodated by arrangement with an additional fee. Please contact Daniel or Tracie.

Smoking
The Red House Inn and all vacation houses are non-smoking.

Minimum stay
Rooms at the inn have a 2-night minimum on weekends and 3-night minimum on holiday weekends.

Deposits
We take deposits for stays longer than a week at the inn and for vacation house rentals.

Vacation House Reservations

Cancellation policy for Vacation Houses Reservations
We hope that all reservations are made in good faith but know that sometimes plans must change. We always regret imposing cancellation charges for any reason but do adhere to these cancellation policies. If you have concerns or questions about the cancellation policy or feel you are not willing to accept the terms, please contact us as soon as you receive your confirmation if you have booked over the phone. If you are reserving online, you will be asked to accept the terms of the cancellation policy to complete the booking.

For vacation house reservations, we require a 30-day notice for cancellation or changes to any part of the reservation to prevent loss of deposit. We require a 25% deposit for vacation house reservations. Refunds of any deposit will be issued by check. Cancellation with less than a 14-day notice, the guest is liable for the cost of the entire stay booked.

Check in for Vacation houses
Check in for vacation houses is after 4pm unless other arrangements have been made. Come by the inn to pick up keys and a packet with directions to the house. Check out is by 11am. Please drop the keys off at the Red House Inn by 11am. Breakfast is not included with vacation house rentals.

Children
We allow well-behaved children of any age. Our vacation houses are a good option for families.

Pets
Pets may be accommodated by arrangement with an additional fee.Please contact Daniel or Tracie.

Smoking
The Red House Inn and all vacation houses are non-smoking.

Minimum stay
Vacation houses have a 2 or 3 night minimum depending on the season.

Deposits
We take 25% deposits for vacation house rentals.

Payment
We hold a reservation with a credit card number but process payment while you’re here. We prefer payment by cash or check but also accept all major credit cards.

Check Out Red House Inn

The newly renovated Red House Inn provides comfortable bed and breakfast accommodation…

“Thank you for another fabulous stay! Y’all are the best!”

– Jacksonville, NC

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